{"id":62325,"date":"2026-02-27T04:51:53","date_gmt":"2026-02-27T03:51:53","guid":{"rendered":"https:\/\/boucheriesnivernaises.com\/customer-service\/"},"modified":"2026-03-09T10:52:30","modified_gmt":"2026-03-09T09:52:30","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/boucheriesnivernaises.com\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"62325\" class=\"elementor elementor-62325 elementor-61873\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d145b90 e-flex e-con-boxed e-con e-parent\" data-id=\"d145b90\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8674a8 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"d8674a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8a4fd0 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c8a4fd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our customer service is at your disposal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7438baa e-con-full e-flex e-con e-parent\" data-id=\"7438baa\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-3fce4f5 e-con-full e-flex e-con e-child\" data-id=\"3fce4f5\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27c93e4 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"27c93e4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/picto_calendrier.svg\" class=\"attachment-full size-full wp-image-61876\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdfa5d elementor-widget elementor-widget-text-editor\" data-id=\"4fdfa5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Monday through Friday, from 8 a.m. to 8 p.m.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7720080 e-con-full e-flex e-con e-child\" data-id=\"7720080\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-879b6a5 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"879b6a5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/picto_mail.svg\" class=\"attachment-full size-full wp-image-61880\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d2b242 elementor-widget elementor-widget-text-editor\" data-id=\"0d2b242\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By email: <a href=\"mailto:facturation.atelier@nivernaises.fr\">facturation.atelier@nivernaises.fr<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2ff4c8 e-con-full e-flex e-con e-child\" data-id=\"d2ff4c8\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155afcb dce_masking-none elementor-widget elementor-widget-image\" data-id=\"155afcb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/picto_telephone.svg\" class=\"attachment-full size-full wp-image-61878\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16f5142 elementor-widget elementor-widget-text-editor\" data-id=\"16f5142\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By phone: 01 58 42 04 04<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2b4264 e-con-full e-flex e-con e-child\" data-id=\"b2b4264\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3561a0 elementor-widget elementor-widget-text-editor\" data-id=\"a3561a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We invite you to contact Chronofresh, our delivery service provider, directly\u2014especially outside of our business hours (excluding Paris and \u00cele-de-France):<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bbf7f3 e-con-full e-flex e-con e-child\" data-id=\"9bbf7f3\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf55ac dce_masking-none elementor-widget elementor-widget-image\" data-id=\"fbf55ac\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/picto_telephone.svg\" class=\"attachment-full size-full wp-image-61878\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d141a elementor-widget elementor-widget-text-editor\" data-id=\"c7d141a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By phone: 09 69 320 311 (toll-free)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b683ffb e-con-full e-flex e-con e-child\" data-id=\"b683ffb\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54ac773 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"54ac773\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/picto_telephone.svg\" class=\"attachment-full size-full wp-image-61878\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7e3eab elementor-widget elementor-widget-text-editor\" data-id=\"b7e3eab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By phone: 0825 95 00 11 (cost of a call)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-image-url=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/Get-in-touch-bg.png\" class=\"elementor-element elementor-element-573dfe12 e-flex e-con-boxed e-con e-child\" data-id=\"573dfe12\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4e2389 e-con-full e-flex e-con e-child\" data-id=\"d4e2389\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c1ffa52 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"1c1ffa52\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/icon-calendar.svg\" class=\"attachment-full size-full wp-image-61471\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ed4f754 elementor-widget elementor-widget-heading\" data-id=\"3ed4f754\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Choice of delivery date<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7108482d elementor-widget elementor-widget-text-editor\" data-id=\"7108482d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 [\"list\",{},\"list_item\",{\"indent\":2,\"type\":\"bulleted\"}]\">Delivery within 48 hours from Tuesday to Saturday, anywhere in mainland France. <strong>Free for orders over \u20ac80 in Paris and the \u00cele-de-France region<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-721a56 e-con-full e-flex e-con e-child\" data-id=\"721a56\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6452c01d dce_masking-none elementor-widget elementor-widget-image\" data-id=\"6452c01d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/icon-package.svg\" class=\"attachment-full size-full wp-image-61475\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e88ef94 elementor-widget elementor-widget-heading\" data-id=\"2e88ef94\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Preparation &amp; Shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f839836 elementor-widget elementor-widget-text-editor\" data-id=\"6f839836\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 [\"list\",{},\"list_item\",{\"indent\":2,\"type\":\"bulleted\"}]\">My order is carefully <strong>prepared and vacuum-packed<\/strong> to ensure a longer shelf life.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ee599d3 e-con-full e-flex e-con e-child\" data-id=\"2ee599d3\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c91ea02 dce_masking-none elementor-widget elementor-widget-image\" data-id=\"1c91ea02\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/boucheriesnivernaises.com\/wp-content\/uploads\/icon-delivery-truck.svg\" class=\"attachment-full size-full wp-image-61473\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c947082 elementor-widget elementor-widget-heading\" data-id=\"c947082\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refrigerated delivery &amp; reception <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1b8369 elementor-widget elementor-widget-text-editor\" data-id=\"f1b8369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 [\"list\",{},\"list_item\",{\"indent\":2,\"type\":\"bulleted\"}]\">My package is delivered in strict compliance with the cold chain. For more information about delivery, <strong><a href=\"https:\/\/boucheriesnivernaises.com\/en\/faq\/\">see our FAQ<\/a><\/strong> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer service Our customer service is at your disposal Monday through Friday, from 8 a.m. to 8 p.m. By email: facturation.atelier@nivernaises.fr By phone: 01 58 42 04 04 We invite you to contact Chronofresh, our delivery service provider, directly\u2014especially outside of our business hours (excluding Paris and \u00cele-de-France): By phone: 09 69 320 311 (toll-free) [&hellip;]<\/p>\n","protected":false},"author":146,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62325","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - 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