Unlock the information you seek. Explore our comprehensive collection of frequently asked questions to find clear and concise answers to common queries.
Place your order on our website and have it delivered to your chosen location within 48 hours. You will receive an initial email confirming your order and a second one regarding your delivery. We carry out deliveries from Tuesday to Saturday before 1 PM.
After validation, we process your order the next morning, from Monday to Friday. Then, we deliver the order to our delivery partner’s platform on the same day. Your package is then managed by our partner and redistributed on its local platforms. Your package is delivered the next day before 1 PM. To ensure the optimal freshness of our products, we do not deliver on Mondays, which is our first day of production.
Place your order on our website and have it delivered to your chosen location within 48 hours. You will receive an initial email confirming your order and a second one regarding your delivery. We carry out deliveries from Tuesday to Saturday before 1 PM.
The transportation of your package is handled by ChronoFresh, the safest and most efficient solution for delivering food items to individuals under controlled temperature. The temperature of your package is monitored throughout the delivery to ensure optimal freshness.
Our products are vacuum-packed, with the exception of free-range chicken and dry sausage (or dried sausage), which are wrapped in paper, as well as egg cartons.
In the refrigerator, the maturation of the meat continues in its packaging. The longer you wait to consume it, the more pronounced its taste and smell will become. Therefore, adjust the storage time according to your taste preferences. Our advice is to only keep in the refrigerator the meat you plan to consume within the week and freeze the rest to halt the maturation process.
Thanks to vacuum packaging, you can preserve your meats for up to 10 days in the refrigerator. Please refer to the labels on each bag that indicate the Expiration Date (D.L.C.). Vacuum packaging is ideal for optimizing the preservation of foodstuffs. It acts as a barrier against oxygen, which causes food degradation and aging. The shelf life is extended because the development of microorganisms and enzymes is limited.
Vacuum packaging has no impact on the taste and quality of the meat. However, certain visible aspects associated with vacuum packing may be surprising:
– The color of the meat can become darker or lighter: this is completely normal and safe. The absence of oxygen causes a change in the state of the pigment responsible for the red color of the meat, resulting in a color change. This does not mean that your meat is damaged. The nutritional and taste qualities are not affected. This color change is reversible: the meat returns to its normal color within an hour after unpacking the product. Upon opening the packet, do not be surprised if the smell of the meat is somewhat stronger. This is completely normal, as vacuum preservation has intensified the aromas that suddenly escape from the packaging.
If one of the products you received is no longer vacuum-sealed, do not worry. Your product is still consumable, however, its Use-By Date (UBD) will be reduced by 2 to 3 days.
Practical freezing:
Your vacuum-sealed meat can be preserved much longer than usual in your freezer without any deterioration.
It is preferable to freeze it as soon as possible and before the Use-By Date, without touching the vacuum-sealed bag that protects your meat from frost. The freezing of ultra-fresh products ensures excellent freshness once the product is thawed.
Thus, you can store your meats for several months without any worry, up to 12 months. Always freeze the pieces flat, never in a ball. Ideally, thaw a product in the refrigerator (+ 4° C) and never refreeze a product that has been thawed. The thawing duration varies from 12 hours for a 150-gram steak to over 24 hours for a 1.5-kilogram beef roast.
There are various cooking methods available. Prior to any preparation, it is essential to remove the product from its packaging to allow it to reoxygenate. In fact, exposure to open air allows it to regain all its characteristics such as color, smell, and texture. For optimal quality, remove the meat from your refrigerator and its packaging approximately an hour before cooking.
Cook according to your preferences and allow the meat to rest in a warm place after cooking. For instance, a beef roast should be allowed to rest for ten minutes after cooking with the oven turned off and the door open. You can also wrap the grilled items in aluminum foil to keep them warm.
Grilling instructions:
Use a very hot pan or grill. It is essential to sear the meats.
Blue – Cook for approximately 20 seconds on each side for a slice that’s one centimeter thick. The edges will primarily remain red on the outside. Saignant – Cook for between 45 and 60 seconds on each side for a slice one centimeter thick.
A Point – Cook for approximately one minute and thirty seconds on each side (turning several times) for a slice one centimeter thick. The edges no longer show any red, and drops of blood can be observed forming on the exterior.
For boneless meats to grill or roast: plan for between 150g and 200g per person.
For boneless meats to simmer: between 200g and 300g per person.
For meats with bones to grill or bake: between 300g and 400g per person.
Finally, for meats with bones to simmer, count between 350g and 450g per person.
For a child aged 1 to 3 years, plan for about 60 to 110 grams.
For children aged 4 to 8 years, plan for 85 to 140 grams.
Our policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods such as food, including meat, deli products, dairy products, eggs, are excluded from the right of withdrawal. We also do not accept vacuum-sealed products. To make a return, you must present us with a receipt or proof of purchase.
Refunds (if applicable)
Once the returned item is received and inspected, we will send you an email to confirm its receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain timeframe.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again. Firstly, please contact the institution that issued your credit card, as there may be a delay before your refund is officially posted.
Next, get in touch with your bank. A processing period is often required before a refund is displayed.
If, after following all these steps, you have still not received your refund, kindly contact us at coffrets@nivernaises.fr.
Sale Items (if applicable)
Only full-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Shipping
To return a product, you must ship it to the following address: 3 Rue des Marronniers 94240 L’Haÿ-les-Roses.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
The time it takes to receive your exchanged product may vary depending on your place of residence.
If you are shipping an item valued over €80, we advise you to use a delivery service with tracking or to purchase delivery insurance. We cannot guarantee the receipt of the item you return to us.
Photos: Grégoire Kalt
